Refund policy
Refund & Return Policy
At Apollo's Corner, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
The following items are non-returnable:
- Items that have been used, washed, or altered
- Perishable goods such as food or treats
- Gift cards
How to Start a Return
To initiate a return, please contact us at apolloscorner2017@gmail.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions and the return address. Please do not send items back before contacting us — unauthorized returns may not be processed.
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you have not received a refund within 10 business days, please first check your bank account, then contact your credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at apolloscorner2017@gmail.com.
Exchanges
We replace items if they are defective or damaged upon arrival. To exchange a defective item for the same product, email us at apolloscorner2017@gmail.com with photos of the damage and your order number.
Wrong or Damaged Items
If you received the wrong item or your order arrived damaged, please contact us immediately at apolloscorner2017@gmail.com. We will arrange a replacement or full refund at no additional cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). Original shipping costs are non-refundable.
Contact Us
Questions about returns? Contact us:
Email: apolloscorner2017@gmail.com
Phone: 424-209-9826